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Comment Wall (9 comments)
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I hear you about the outsourcing. For me the biggest frustration is with customer service. Two reasons, one because how crazy-making it is when the CS rep is reading from a script. There's no room for negotiation or satisfaction because unless the response is pre-written, it's not available! They're just as stuck as we are because they have no choice if they want to keep their job. Argh! It's like dealing with preprogrammed robots.
The second is because that's exactly what I used to do for a living! So these truly are jobs someone just like me would no longer have available.
Yikes.
It's a crazy world and like you, I'm still trying to make sense of it all...
--Chiron
Linda
Would love to have you as a friend.
Tina
www.tinagayle.net
--Chiron
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